department of development received 27027 consumer complaints
Last Updated : GMT 09:07:40
Egypt Today, egypt today
Egypt Today, egypt today
Last Updated : GMT 09:07:40
Egypt Today, egypt today

Department of Development received 27,027 consumer complaints

Egypt Today, egypt today

Egypt Today, egypt today Department of Development received 27,027 consumer complaints

Department of Economic Development
Dubai - WAM

The Department of Economic Development (DED) in Dubai received 27,027 consumer complaints in 2016, an increase of 23 percent compared to the 21,896 complaints received during the previous year.

On an average the Ahlan Dubai call centre (600 54 5555) of DED received 2,252 complaints monthly as continued awareness campaigns by DED led to better understanding of consumer rights and responsibilities across the emirate.

The Commercial Compliance and Consumer Protection (CCCP) sector, as part of its efforts to promote Dubai as a safe shopping destination and promote best practices in retailing in the emirate, seeks to build awareness among consumers on the mechanisms available to raise their complaints and have their rights protected.

The complaints received in 2016 involved various issues such as non-compliance with warranty terms (39 percent of complaints), refunds (17 percent), damaged goods (13 percent), and lack of safety systems (5 percent). Indicating an eagerness among traders to offer better customer service and improved compliance to business regulations resulting from the various initiatives rolled out by CCCP, complaints relating to exchanges dropped 20 percent and those relating to commercial fraud, by 40 percent in 2016.

Sector-wise, services accounted for 43 percent of the complaints followed by electronics (24 percent), automobiles (15 percent), textiles (7 percent) and furniture (3 percent). The remaining eight per cent were from varied sectors.

Mohammed Ali Rashed Lootah, CEO of CEEP, commented that the number of consumer complaints received reflects the success of the campaigns conducted by DED during 2016 to strengthen Dubai’s position as the shopping destination of choice for residents and visitors, across all nationalities.

"Consumers have become more conscious and determined about their rights and the quality of service they deserve. Most of the complaints we received related to non-compliance with warranty terms, refunds and defective products. The CEEP sector did the necessary follow up and took steps to resolve those complaints amicably in not later than four working days, to the satisfaction of the consumer as well as the merchant," Lootah said.

Ahmed Al Awadi, Director of Consumer Protection in DED, added that the focus is on nurturing a healthy consumer rights culture through establishing cordial relations between consumers and traders. "We promote the principle of neutrality, awareness and adoption of the highest international standards in retailing, which is a critical sector and an engine of economic growth in Dubai."

In 2017 too, DED will be launching a series of awareness campaigns with emphasis on discounts and measures to be taken by consumers during purchasing so as to avoid being duped, said Al Awadi. The campaigns will also seek to familiarise consumers with the Blue Book, which is being brought out in 10 different languages to educate consumers and merchants on their individual roles and responsibilities in the purchasing process.

egypttoday
egypttoday

Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

department of development received 27027 consumer complaints department of development received 27027 consumer complaints



GMT 06:29 2011 Monday ,14 November

Matthew cruises to win at Ochoa Invitational

GMT 03:34 2017 Wednesday ,22 March

Tillerson to skip NATO meeting next month

GMT 13:44 2013 Friday ,15 March

Israel suppress Palestinian demonstrations

GMT 16:15 2017 Monday ,01 May

Moroccan Workers’ Syndicate

GMT 11:56 2016 Wednesday ,12 October

Toyota, Suzuki eye partnership as industry consolidates

GMT 15:42 2011 Thursday ,23 June

Express checks in with foursquare

GMT 10:49 2017 Sunday ,13 August

Car rams into crowd at violent Virginia rally

GMT 17:45 2013 Sunday ,20 October

5 Indian spices that are good for your health

GMT 08:41 2012 Saturday ,15 September

Italian magazine: will print Kate topless snaps

GMT 08:02 2012 Tuesday ,05 June

Zoe Saldana in Prabal Gurung

GMT 06:11 2012 Saturday ,15 September

Tunisia’s Media Conflict: Journalists fight for freedom

GMT 14:35 2015 Friday ,24 July

Awqaf Minister hails New Suez Canal project

GMT 16:34 2017 Thursday ,28 December

Hitler's Nazi-parade Mercedes set

GMT 11:22 2011 Monday ,10 October

Paul McCartney to play in Moscow in December

GMT 05:17 2015 Friday ,25 September

Pope expresses solidarity with Muslims after stampede

GMT 05:44 2012 Saturday ,21 April

ATV engine 95 HP

GMT 03:01 2011 Monday ,19 September

Laughter, tears at US television\'s Emmy awards

GMT 12:04 2012 Wednesday ,07 March

6 Music animation draws on 10 years of eclectic radio

GMT 01:00 2015 Sunday ,05 April

Barzani congratulates Abadi on Tikrit victory

GMT 13:24 2015 Thursday ,15 October

Tesla installs 'autopilot' update

GMT 06:17 2012 Monday ,02 January

Countries across the world celebrate the New Year

GMT 04:07 2016 Tuesday ,07 June

For new era of self-driving cars

GMT 08:21 2017 Saturday ,23 December

Saudi-Sudanese Deal to Ease Transfers

GMT 11:08 2017 Thursday ,21 December

Asian markets mostly down as tax cut euphoria wanes
 
 Egypt Today Facebook,egypt today facebook  Egypt Today Twitter,egypt today twitter Egypt Today Rss,egypt today rss  Egypt Today Youtube,egypt today youtube  Egypt Today Youtube,egypt today youtube

Maintained and developed by Arabs Today Group SAL.
All rights reserved to Arab Today Media Group 2021 ©

Maintained and developed by Arabs Today Group SAL.
All rights reserved to Arab Today Media Group 2021 ©

egypttoday egypttoday egypttoday egypttoday
egypttoday egypttoday egypttoday
egypttoday
بناية النخيل - رأس النبع _ خلف السفارة الفرنسية _بيروت - لبنان
egypttoday, Egypttoday, Egypttoday