Dubai Electricity and Water Authority, DEWA, has announced the closing of its Customer Centre in Al Hamriya from 30th November, 2016.

This comes as the result of a study which DEWA undertook to streamline smart transformation under the Smart Dubai initiative, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, to transform Dubai into the smartest and happiest city in the world.

The decision adheres to the Dubai Government’s directives to enhance and develop all government services, to meet and exceed the expectations of residents in Dubai. This also contributes towards achieving the goal set by His Highness Sheikh Mohammed bin Rashid to reduce the number of visitors to government departments by 80 percent by 2018.

"DEWA’s vision inspired by the directives of Sheikh Mohammed bin Rashid, to adopt innovation and creativity in the provision of government services, while improving them to the highest levels. DEWA’s smart services play an active role to support these directives. This will further develop smart services provided to customers, as we intend to manage all Dubai’s facilities and services using smart, integrated systems. DEWA completed its smart transformation less than a year after the Smart Dubai initiative was announced. It will contribute to achieving the UAE Vision 2021 to make the UAE among the best countries in the world, and the Dubai Plan 2021 ensuring that Dubai Government is a distinguished and leading government," said Saeed Mohammed Al Tayer, MD and CEO of DEWA.

DEWA has launched its ‘Ashal’, Arabic for ‘Easier’, initiative, to inform visitors to its customer happiness centres about the smart app and smart services. DEWA witnessed an increase in smart adoption reaching 72 percent in Q3 this year.