Bahrain Airport Company (BAC) has introduced HappyOrNot kiosks at the departure and arrival halls which are designed to collect information on what passengers think about the facility on a daily basis.
The satisfaction surveys will focus on areas such as shopping experience, food & beverage, efficiency of check-in and immigration services, as well as general cleanliness and up-keeping of the communal areas.
As a result of the continuous feedback received, BAC will be able to monitor performance levels across key areas and benchmark it against the highest industry standards.
It is expected that these automated kiosks will yield more accurate information than manual surveys and help BAC elevate the airport’s operations, infrastructure and services.
Source: Travel Daily