The Public Transport Agency of Road and Transport Authority, RTA, has completed the installation of 3D maps of public bus routes in 16 bus stations in Dubai, to make the service more accessible for commuters.

"The installation of newly designed stands displaying 3D bus charts is compatible with the needs of customers and users of mass transit means and main bus stations," said Adel Mohammed Shakri, Director of Planning and Business Development, RTA Public Transport Agency.

"The 3D maps installed in several bus stations are characterised by ultra-high accuracy where all details of the station are visible, and service points are clearly marked. A spider map has also been provided depicting the path of public bus routes serving the station, along with the Offences Code, all of which are integrated in a single map installed at the entry and exit points of the stations.

"We have analysed the findings of questionnaires received through the Customers Service Department, and have identified customer needs in all bus stations across Dubai. We are currently working on the provision of seats and shade for passengers, and slashing the service frequency on some routes based on public feedback and field observations. We are also improving the service of inquiring about lost items and reporting the case to the staff in charge of lost and found items in public buses. Previously, valuable lost items and documents used to be dispatched to the police on a weekly basis, but now, under this improved plan, such items will be dispatched every 48 hours," explained Shakri.

"A new plan is being developed where transport information will be on display at various facilities and landmarks of Dubai. Such information will be transmitted through the RTA's main website as well as affiliated portals such as Wojhati and Dubai Bus, which can readily process the information received," he concluded.