When it comes to communication, your tone is as important as the information you share. If people take offense at you, it's because you're not being respectful. Although it isn't necessary to put on a false front, you should practice being polite. Pattern your behaviour after someone who always makes you feel good. The simple act of greeting someone with a smile or remembering a service worker's name can make a big difference. Never forget the magic words 'please,' 'thank you' and 'you're welcome.'