The Roads and Transport Authority, RTA, in Dubai has said that its Call Centre received 1.184 million calls during the first half (H1) of 2017 at a response rate of 11 seconds per call, which compares well with the planned response period of 20 seconds per call. The centre handled 1.084 million calls during the same period last year.

Ahmed Mahboub, Executive Director of Customers Service at RTA Corporate Administrative Support Services Sector, said, "Receiving more than one million calls during the first half of 2017 reflects the growing number of people opting to communicate with the award-winning centre.

"RTA Call Centre has won the Best Customers Call Centre in the last edition of the Hamdan bin Mohammed Programme for Smart Government Award," he added.

The RTA always seeks to realise its 3rd Strategic Goal, People Happiness, considering it the backbone of its strategy aimed at improving services as well as the means of delivering them, according to him.

Source: WAM